Medical billing is the process of translating a health care service into a billing claim. Those involved in this line of work have the responsibility to follow the claim accurately to make sure that the necessary parties will receive reimbursements for the services they provided. As a medical billing involves all data related to the bill, it’s best to let somebody take care of it instead of the physicians themselves.
Before hiring a medical billing company, Park Medical Billing listed some questions you should ask:
Is Your Medical Billing Service Ready for ICD-10?
ICD-10 is the 10th revision of the International Classification of Diseases (ICD), an official list for medical professionals that compile, report, and use related health care information. As of 2015, there will be an update (October 1) and anybody relying on un-updated billings after that won’t receive payment. Make sure that the medical billing company you’re hiring has an efficient conversion plan according to your practice. This includes code mapping and internal and external testing a month before the update.
Can Your Medical Billing Service Handle the Workload?
Know the employee to client ratio of the company you’re hiring. If they give you a low ratio, it means that they don’t have enough staff. Regardless of how remarkable their services are, not having enough people can lead to errors because of time pressure. This doesn’t necessarily mean that quantity is better than quality, though. You have to know if they can handle the job despite the workload.
Is Your Medical Billing Service Safe from Security Breaches?
Information about patients and the treatments they have undergone is confidential. As medical billing companies rely on IT services, they should have the protection and security measures from data hacking. Ask for credentials, if possible, like a Health Insurance Portability and Accountability Act (HIPAA) certification, and make sure that they have a back-up plan in case of an emergency.
The competence of the medical billing company that you’ll hire can give you the best services. Make sure to screen them properly before hiring, so you won’t encounter problems in the future.